Frequently Asked Questions
Ordering Incasol takes less than a minute. Simply fill in your name and phone number using the order form on this page and submit it. A customer care representative will then call you in English to confirm your details and arrange delivery. There is no upfront online payment required to place the request.
Incasol is currently available at the promotional price of 6,600 KES per pack of 20 capsules β a 50% saving on the standard price. This special offer is available exclusively through the official website while the promotion lasts.
Delivery reaches the great majority of Kenya, including Nairobi, Mombasa, Nakuru, Kisumu, Eldoret and many more towns nationwide. Delivery may be subject to availability in the Turkana and Lamu regions, which our team will confirm during your call.
Most orders are dispatched within one working day of confirmation. Delivery times then depend on your location, with major cities typically receiving their package within one to three days. Our representative gives you an estimated timeframe when they call to confirm.
Payment details are arranged with the customer care representative when they call to confirm your order, so you never need to share sensitive payment information through the website. This keeps the process simple, transparent and secure for every customer.
After you submit the form, your request reaches our order team and a representative calls you within working hours to confirm your name, phone number, delivery address and quantity. Once everything is verified, your Incasol pack is prepared and dispatched to your door.